Shipping policy
Thank you for choosing us for your wig purchase. Please review our shipping policy to understand how we handle the shipment of your orders.
1. Shipping Methods:
- We exclusively use Royal Mail tracked delivery for all our shipments. This ensures the safe and reliable delivery of your wigs.
2. Shipping Costs:
- Shipping costs are calculated at checkout based on the weight of your order and the delivery location. You can view the shipping cost before completing your purchase.
3. Processing Time:
- For in-stock items, orders are typically processed and shipped within 10-14 business days of placing your order.
4. Customised Wigs Lead Time:
- Please note that customised wigs have a lead time of approximately 3 weeks. This is the time it takes for our team to customise your wig to meet your personal specifications. The lead time begins from the date of order confirmation and payment.
5. Order Tracking:
- Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your order on the Royal Mail website.
6. Delivery Time:
- The delivery time varies based on your location and the shipping method chosen. Royal Mail tracked delivery typically takes 1 business days for domestic orders and 7 business days for international orders.
7. International Shipping:
- For international orders, please note that customs duties and taxes may be applicable. Wed endeavour to cover where possible. Any extra charges are the responsibility of the recipient and are not included in the purchase price or shipping fees.
8. Shipping Address:
- Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect addresses provided by the customer.
9. Shipping Delays:
- While we make every effort to ensure timely delivery, please understand that shipping delays may occur due to factors beyond our control, such as weather conditions or customs clearance.
10. Contact Us:
- If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at sales@wigbeautystudio.com
